Increase your revenue by making it easier for your customers to reach you through Call Center Solutions . We make your business more accessible via phone to people wherever they are whatever they need, may it be:
It is our responsibility to be technically knowledgeable and provide answers to inquiries over the phone by communicating clearly giving accurate responses in a customer friendly-manner.
These calls are initiated to customers on behalf of our clients to give updates, ask surveys, take-in complaints, provide resolutions, and verify information.
Online Client Care & Technical Support:
Manage your client relationships virtually and daily through our assistance in:
Live Chat Support
It is the real-time version of email support allowing customers to send inquiries and answers through live chatting. Live chat support is more convenient than voice support and quicker than e-mail. Our 24/7 live chat agents are able to help you provide real time solutions with just a few clicks of your fingers.
Social Media Support
Connection through social media is the “oxygen” in today’s digital world. Businesses has grown exponentially just through statistics showing Facebook having 2.07 billion active monthly users while Twitter has 330 million. We will take this opportunity to ensure seamless customer relations through your social media exposure.
Technical questions from clients are usually the hardest to answer as it involves telling the client what to do. We have experienced agents who had worked in BPO industries handling fortune 500 companies.
A missed call is also an opportunity missed. We can answer your calls for you and pre-qualify them to make sure it is routed to the right person. A professional answering service not only help you save possible opportunity but it also helps you and your firm appear professional and reliable to your clients.
Other Customer Services Support:
Customer Relationship management
We could help you in managing and setting up your CRM system if you don't have any and make sure that it will suit the needs of your company.
With an established Call center, your customers will no longer have to worry about long waiting time, unaddressed concerns, and delayed turnovers of their requests. Our people are highly qualified to assist your customers in their concerns and queries, providing immediate information and technical support.